Quickstart — Signing in to NDAX
NDAX (National Digital Asset Exchange) offers regulated cryptocurrency trading for Canadian residents. Signing in securely protects your funds and personal information. This guide walks you through a safe sign-in flow, account setup, verification steps, and how to manage your trading activity.
Security & best practices
NDAX takes security seriously, but your personal practices matter. Follow these recommendations to reduce risk:
- Use strong, unique passwords: A password manager helps create and store long, random passwords.
- Enable Two-Factor Authentication (2FA): Prefer TOTP authenticators (Authy, Google Authenticator) or hardware security keys over SMS when available.
- Protect your email account: Your email is often the recovery anchor — secure it with MFA and a strong password.
- Beware of phishing: NDAX will never ask for your password or 2FA codes over email or chat. Double-check domain names and avoid clicking suspicious links.
- Use hardware wallets for large holdings: If NDAX supports withdrawal to hardware wallets, keep the majority of your assets in cold storage and only keep trading capital on the exchange.
Deposits, fiat on-ramp & funding
NDAX supports Canadian dollar deposits via Interac e-Transfer and other bank transfer methods. Follow NDAX’s deposit instructions precisely and confirm bank references to avoid delays. For crypto deposits, always verify the destination address on-chain and, when making your first deposit to a new address, send a small test amount first.
Trading & account features
After signing in and funding your account, you can place market and limit orders, view order books, and monitor open positions. Keep in mind order execution times can vary with market conditions; always verify orders before submission and consider limit orders to control price execution.
Withdrawals & transfer controls
NDAX usually requires withdrawal confirmations and may enforce cooldown periods for security. Add and confirm withdrawal addresses, enable address whitelisting when offered, and review withdrawal logs regularly for unauthorized activity.
Troubleshooting common login problems
If you can’t log in, try these steps before contacting support:
- Ensure you are on https://ndax.io and not a spoofed site.
- Check that your caps-lock and autofill aren’t inserting incorrect credentials.
- Reset your password using the official reset flow if needed.
- If 2FA tokens fail, confirm your authenticator app time sync or use backup codes.
- Clear browser cache or try a private/incognito window to rule out extension conflicts.
Privacy & data handling
NDAX collects information necessary for KYC and regulatory compliance. Review their privacy policy for details on what is collected, how it is used, and retention policies. Use privacy-forward habits like minimizing the amount of personal information you share publicly.
FAQ
Q: Can I use NDAX from outside Canada?
A: NDAX primarily serves Canadian residents; check eligibility and supported jurisdictions before signing up.
Q: Is my crypto insured?
A: Some exchanges maintain insurance for custodied assets; check NDAX’s security documentation and terms to understand coverage.
This guide covers practical steps to sign in and manage your NDAX account. If you want a printable quick-start, a developer API guide, or a version tailored for institutional users, request the version you need and I’ll create it.
Ten official links
Direct resources for login, registration, support, fees, and security information.